Our contact information
By email:claire@graywolfus.com
By standard mail:
Gray Wolf
P.O.Box 7391
Beverly Hills, California, 90212
Money Order Information Please contact us in advance.
claire@mybabypooh.comStandard Shipping Rate (Domestic Only, usually 5-7 days)
$0.00-$4.99, Shipping & Handling $2.49
$5.00-$9.99, Shipping & Handling $2.99
$10.00-$14.99, Shipping & Handling $4.95
$15.00-$19.99, Shipping & Handling $6.96
$20.00-$29.99, Shipping & Handling $8.49
$30.00-$39.99, Shipping & Handling $8.49
$40.00-$49.99, Shipping & Handling $8.49
$50.00-$59.99, Shipping & Handling $12.95
$60.00-$69.99, Shipping & Handling $15.95
$70.00-$79.99, Shipping & Handling $15.95
$80.00-$89.99, Shipping & Handling $19.95
$90.00-$99.99, Shipping & Handling $19.95
$100.00-Above, Shipping & Handling $0.00, Free of Charge.
We choose the carrier based on the best rate available.We usually ship via U.S Post Office First Class,Priority Mail,UPS, or Fedex.
If you need to expedite the shipping for next day or priority mail, please contact us for detail.
Latest Update: May 12 2010
Shipping Information:
Your purchase will be processed and shipped within 24-48 hours. All order complete after Friday afternoon will be process following Monday morning first thing.
If you choose general ground service, it will usually take up 5 to 7 days for transit. Priority or express service will take up 2 to 3 days for transit. Please add the handling time and mailing time together as the time you will receive your purchased item.
The turn around time usually shorter than what it should be, however, it depends on carrier's shipping schedule. Delay may happen due to the peak season of holiday or taxes.
Refund, Returns and Cancellation Policies:
If you are not completely satisfied please let us know and we do our best to help you. We will refund full payment if the item was shipped by mistake. No return will be accept without prior written authorization. Please email to info@mybabypooh.com, email title clearly describe "Return request". We will contact you regarding to your request. All return must have approval number from My Baby Pooh.
We will refund total amount without postage and handling charge and customer will have to pay the postage to ship back the exchange item and item will have to be mint as original condition.
Frequently Asked Questions:
Answer any questions that buyers are likely to have such as how they can check an orders€™s status, how can they contact you if they have immediate questions, or what shipping options your store offers.
Q: How can i find out the shipment status?
A: Once we have processed your order, you should receive an confirmation letter of your order had been process and shipment tracking number. If you did not receive after 48 hours, please feel free to email to mybabypoohonline@yahoo.com and request for tracking information.
Q: Does Ty Pluffies and Baby safe for all ages children?
A: Yes, Ty Pluffies and Baby series are designed for children of all ages. Most of items eye are embroidered and safety tush tag attached, and machine washable.
If you can not find the answer from Q&A, please feel free to email us at mybabypoohonline@yahoo.com anytime, we will get back to you as soon as possible. Your question will be answer as first come and first serve.